People Mix

The people who work in an organization and how their attitudes, work ethic, and disposition affect the service delivery.

Source: www.gemmelldmd.com/about.html

1. Observation

There were not much of interactions between the staff and visitors apart from the registration area. When I spoke to a staff and questioned her on a particular art piece, she politely told me to refer to my short guide.

It is true that short guides and audio guides are available for visitors and it clearly shows that SB2008 is highly encouraging visitors to engage themselves in a self-learning journey. However, this mix would be considered weak if the staff does not have sufficient basic product knowledge to cater to the visitors who have neither short guide nor audio guide with them.

It is also understood that SB2008 has tried to reinforce the importance of product knowledge through organizing volunteer orientation and guide-training workshops for volunteers as well as acclaiming that volunteers enhance the experience in SB2008 through gracious service and knowledgeable guidance.

Evaluation

It was not clearly shown, based on my experience at SB2008. As SB2008 is an international event, tourists from all over the world would visit SB2008. Thus, some form of hospitality should be shown and provided by the staff. This would leave a good global image for SB2008.

However, all in all, staff was polite and courteous, thus, I have decided not to assume and conclude things in a very subjective manner based on only one-time experience.

Recommendation

Source: www.bioinformaticszen.com/…/

Thus, I would suggest that SB2008 organizers or staff supervisors should ensure that staff has already read up on some brief information regarding the various artworks of which they are in-charge of so that they could directly explain briefly to visitors, instead of bring unable to answer them.